Therapy Terms & Conditions
Alliance Clinical Consulting Ltd is a company registered in England and Wales with company number 16802901. All services provided are covered by professional indemnity insurance. Practitioners are professionally registered to practice with the Health and Caring Professions Council (HCPC), and are required to adhere to (a) the standards of practice (SoPs), and Code of Ethics & Conduct published by the HCPC.
Therapy is conducted using a range of psychotherapeutic modalities (Humanistic Therapy/ Cognitive Behavioural Therapy/ Psychodynamic Therapy/ Systemic Therapy, and other), so as best to meet the individual needs of the client.
In the first session, initial assessment psychometrics are used, and regular reviews take place during therapy to explore how the therapy is progressing for the client. During the course of therapy, it is normal to have challenging sessions and sometimes feel worse before you start to feel better. Change is often cumulative, with progression taking place over time.
The Therapy Agreement
The therapy contract is between you and Alliance Clinical Consulting Ltd. Please consider this contract carefully as it provides information about the practical side of coming to therapy. Once you have signed it (or once you have attended sessions), the document will constitute a binding agreement between us.
Assessment of Risk
Due to the remote nature of online therapy delivery, it is NOT suitable for those who are in crisis. Therapy will regularly involve the assessment of risk and it will be recommended that you seek alternate/further support from other services if you are deemed to be in crisis.
Confidentiality, Storage of notes and Supervision
Confidentiality
All practitioners are bound by professional codes of conduct as defined by their accrediting organisation, which includes responsibility to manage your information confidentially and in line with GDPR. Therapy often involves the disclosure of sensitive information, so confidentiality is very important. Everything you disclose will remain confidential, apart from some notable exceptions listed below.
1. Where you the client give consent for confidentiality to be broken and information to be shared.
2. Where the practitioner is compelled by a court of law.
3. Where the information given constitutes a significant risk to the client or someone else.
4. Disclosure of historical sexual abuse. Should identifiable information (person’s name / address) be given about the alleged perpetrator, then Alliance Clinical Consulting Ltd has an obligation to report it.
If we are concerned for your safety or identify any active risk to yourself or others at any
time during your therapy, we may contact your GP or other relevant services out of our professional duty of care to your wellbeing. Where possible the reasons for breaking confidentiality would be discussed with you in advance, but this may not always be possible. The limits of confidentiality are standard practice for HCPC registrants.
Storage of Notes
Alliance Clinical Consulting Ltd is required by law to keep records of contact with you and the treatment provided. Notes are kept in digitally encrypted password protected storage files on computer in accordance with the data protection act and GDPR responsibilities. These records are kept confidentially for 5 years after your last contact.
Supervision
Practitioners are required by their profession to have regular supervision sessions where they discuss aspects of their clinical work. The client(s) individual identities are not revealed during these sessions and supervision itself is confidential between the practitioner and his supervisor.
Therapy Sessions Attendance
A commitment to prioritise and attend sessions is necessary. In practice this means protecting the time you have identified to commit to therapy, planning ahead and arriving to sessions on time. It may not be possible to extend the length of your session if you arrive late.
If for any reason you are unable to attend a scheduled session it is important that you make Alliance Clinical Consulting Ltd aware in good time. We will also make you aware of any dates when your practitioner will be unavailable.
Payments, Cancellations and Refunds
Private therapy sessions are paid in advance at the time of booking.
If you need to reschedule an appointment, you must do so at least 48 hours in advance. We will attempt to accommodate small changes taking place on the same day where possible.
Please note that you will need to pay at least one session in advance to allow Alliance Clinical Consulting Ltd to reserve your slot for the following week. Alternatively, you may choose to pay for a block of sessions in advance (we may offer specific packages to help manage this process).
Cancellation and Refund Policy
You must give 48 hours’ notice or more if you need to cancel an appointment, otherwise you will be charged the full session rate. Payments once made are non-refundable.
Acknowledgment and Consent
By attending your sessions you are acknowledging that: you understand and agree to abide by the policies detailed herein; you have had a opportunity to ask any questions you may have had about this document.
Complaints
If you would like to make a complaint against Alliance Clinical Consulting Ltd please contact the HCPC and quote your clinician’s practice registration number.